We update our puzzles with new move counts when people find new solutions, so the number you see is always possible. There are hints available in the game if you need further help.

iOS15 seems to have caused the issue when it installs, but a reinstall of the KAMI 2 app usually fixes it. The safest way to get this working again without losing progress is using Game Center, and doing the following, if you have two devices which run iOS.

Note: It’s also a good idea to make a note of any KAMI 2 username / password you have so you can log back into that when you reinstall.

1. If the app looks like it’s crashed on startup, please wait for 5-10 minutes, for some people the menu then appears.

2. Sign into Game Center with KAMI 2 on your device with the most progress. Go to the Settings page and click the Game Centre Logo to do this. Apologies if this is slow.

3. Install the game on your other device and sign into Game Center there (it sounds like you already have it on two devices in this case). This should copy your progress onto this second device and keep it safe.

4. You are now safe to uninstall on the device which is having problems opening, and reinstall it there. Log back into Game Center and your account and your progress should be restored.

5. Hopefully it now runs much better on the problem device.

If you know that you use Game Center with KAMI 2 already on both devices, then you should be safe to uninstall / reinstall on the problem device and your progress should return when you sign back in.

Tap the top half of the screen to pause the game. You can then restart and try again.

Some of our games obey the device’s ‘mute’ setting. Whilst some apps might continue still play sounds, if your device is set to not ring, our games will not make sound.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.

Some of our games obey the device’s ‘mute’ setting. Whilst some apps might still play sounds, if your device is set to not ring, our games will not play sound.

Firstly, please try pressing the “Restore Purchases” button on the locked screen. If the problem persists, then please try the following options or contact us.

If you are on an android device, please note that the Google Play store recommended that we changed the way we sell KAMI; this means that if you paid at all when you first got the game, then it was an old version of the app, now called “KAMI Premium”. Unfortunately, this version no longer supports in-app purchases. However, if you email a copy of your receipt to support@stateofplaygames.com, then we can give you a copy of the new version, and make sure all of the puzzles you have already paid for are unlocked.

If this is not the situation you are in, then please get in touch and we can assist you another way.

The Google Play store recommended that we changed the way we sell KAMI, this means that if you paid when you first got the game, then it was an old version of the app, now called “KAMI Premium”.

Unfortunately, this version no longer supports in-app purchases. However, if you email a copy of your receipt to support@stateofplaygames.com, then we can give you a copy of the new version, and make sure all of the puzzles you have already paid for are unlocked.

If this is not the situation you are in, the please get in contact and we can assist you another way.

This is an unfortunate quirk which appeared when iOS was updated. You can easily fix it by restarting the app.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.

We do not officially support these devices. Some people have reported success and we have the game working on test devices, but experience varies on well-used devices. Our App Store description explains that we do not support these devices. Unlike some games, which can turn down their graphics quality, it is extremely hard for us to optimize Lumino City any further. If you would like a refund, please contact Apple.

Some of our games obey the device’s ‘mute’ setting. Whilst some apps might continue still play sounds, if your device is set to not ring, our games will not make sound.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.